SMG takes great pride in our product lines. Unlike most of our competitors, we design, machine, assemble, and package many of our own products in house. And we only partner with reputable national brands that have the same commitment to quality. That’s why you won’t see those "ebay" brands on our site. Since we have such great control over our quality, we guarantee our products to be free of defects in materials and workmanship to the original purchaser. Due to the highly technical nature of our products, we recommend only experienced and competent individuals and shops install our products and systems.
**By completing a purchase with SMG or our Dealers and Affiliates, you agree to our terms and conditions outlined below.**
Liability Disclaimer:
SMG is not responsible for any damage incurred from use of our products, from misuse of our products, nor stemming from faulty installation or physical failure of our parts. Warranty (where applicable) only applies to repair/replacement of parts only (no labor) if found by SMG to be defective.
Modifying your vehicle has inherent risks and you hold all liability for installing and or modifying your vehicle. SMG retains ZERO Liability from use/misuse or installation or purchasing our products, products we sell on behalf of our partners nor services.
Product Returns, RMAs, Cancellations Warranty and More
RETURNS:
SMG offer’s a generous 15 Day return policy on most items. Rules and exclusions are outlined below.
ALL RETURNS REQUIRE PRIOR AUTHORIZATION; UNAUTHORIZED RETURNS WILL BE REJECTED AND MAY BE SENT BACK AT YOUR EXPENSE.
To Obtain a Return Authorization, please contact us in writing at returns@smgspeed.com If we approve your return, you will be issued a RMA number and instructions on how and where to return your item/s.
Qualified returns must be in brand new, uninstalled condition, including original packaging in perfect re-sellable condition. All parts, accessories, and paperwork must be included as new. Only orders returned in a new, ready-to-sell (unused or installed) condition will receive a refund, minus a restocking fee, and excluding any shipping costs.
All returned orders are inspected for use and/or installation, as well as missing items. SMG will contact the customer if there is any question of use and or missing items required to complete the product(s) for a Refund.
You will be responsible for return shipping and ensuring the package contents arrive in like new condition.
All returns are subject to a re-stocking fee.
NON-RETURNABLE ITEMS:
Special Orders, Custom Made orders and other exclusions: Unless covered by a manufacturers defect policy, Items that are special ordered ie: Hoods, body panels, custom wheels, carbon fiber etc, custom coated (powder or painted) and or painted items are not returnable.
All Custom Tuning products are also non-returnable. NO EXCEPTIONS
ORDER CANCELLATIONS:
Items that were special ordered but have not yet arrived:
Sometimes things happen in life and a big or special purchase may need to be changed or cancelled prior to arrival. In some instances, the manufacturer may impose a cancellation fee. If they do, you will be informed of this fee prior to cancellation being processed. If you opt to continue with cancellation, the fee will simply be deducted from any refund due to you. Depending on the build stage and with some manufacturers, an item you special order may not be cancelled.
Other items such as wheels or exhausts and other items that can technically be a special order but not custom made specific for you or your car the manufacturer at their discretion may charge a cancellation fee to recoup any labor or materials already spent making or processing your parts (in this case we may be able to cancel that order minus the manufacturer fee).
By completing your purchase with us you acknowledge this policy and accept our terms as binding.
Core Charges
Some of our newest offerings have core charges associated with them. If you are purchasing an item with a core fee, it will typically be applied in your cart at checkout.
With most cores, you will have 30 days from arrival at your delivery address to return a *Qualifying core to us, to receive a refund of the core charge fee.
Cores returned outside of this period may be rejected or prorated.
*Qualifying cores, must be complete as the part you are purchasing from us, this includes all necessary hardware, accessories applicable and also be in usable condition. Physically damaged cores, modified or otherwise non-stock cores may not be accepted.
Contact us prior to purchase if you are unsure if your core is eligible for a return.
Once your cores have been received, they will go through our check in and inspection process. If your cores qualify for our program, we will process the refund of the core fee to the original payment method only.
You are responsible for postage and safe handling of your cores to our facility. Items damaged or lost in transit are your responsibility. We recommend you package them well and insure your items for loss or damage, and always opt for tracking.
In our experience cores returned cores via US Mail have a high tendency of getting damaged, or lost. We strongly recommend you use only Fedex or UPS to return Cores to SMG.
Cores must include your order and contact information so they can be properly checked in and credited to the correct customer. Due to the high volume of orders we do that involve cores, SMG cannot track down orders that come in without the proper identification and those unidentified cores will be set aside for a length of 30 days and then forfeit if not claimed during that 30 day window. You will be responsible to contact SMG should you forget to correctly label or identify your cores.
Re-Stocking Fees:
SMG charges a 20% restocking fee on ALL returns.
Why do we charge a restocking fee? In this industry, certain costs of doing business are not recoverable when an item is returned. These costs vary from order to order but typically consist of payment processing fees, staff labor, picking and packaging orders, printing postage and more. Since these costs are not recoverable, we pass those costs onto you, to make sure are SMG does not lose money in the event you change your mind on a purchase.
A standard minimum restocking fee of 20% will apply to all products being returned to SMG, in the event your items are returned without all accessories, damaged or incomplete, we may impose a larger restocking fee or even reject the return outright. In this case, SMG will contact you with your options, including returning your item to you at your expense.
NOTE: Shipping & Handling charges are non-refundable. If you received a promotional discount on shipping to you, those fees were still paid on the back end and will be deducted from any refund. Return Shipping is the responsibility of the customer.
Defective Items:
If you receive a defective item, our standard 15 day return policy will still apply, if your item falls outside our policy window, we may at our discretion provide you an exchange or repair. If your Item is delivered with a manufacturer defect, SMG (or 3rd Party Manufacturer) may send you the customer, a pre-paid shipping label to use for returning the defective item for exchange or repair. NOTE: SMG only covers return shipping on items returned for manufacture defects or error on the part of SMG or the Manufacturer. SMG will not cover return shipping for items that are improperly installed or damaged by the customer, or reasons due to “changed my mind”, “did not like the product”, or “ordered the wrong item(s)”.
Understand we install ourselves as well as sell tens of thousands of products a year, we know what breaks from mishandling or incorrect installation, claims of product defect due to mishandling or misuse and installation will be denied. We are always here to help our loyal customers, and value honesty, if you accidentally break an item while installing it, let us know and we’ll help where we can, If you break an item and lie to us, not only will we deny any claim, we will black list you from future purchases.
Custom Products & Custom Coated or Painted Items:
Due to the nature of these products, custom made, custom text or lettering, custom ordered, custom product options, and/or custom painted items are not available for refunds or returns. If you have a problem with your custom item, please contact our support team immediately. We also do not warrant finish against damage from chemicals, physical damage or misuse. Keep in Mind, while powder coating a very durable finish, automotive chemicals can be harsh and damage the finish. Brake fluid is incredibly hard on finishes and we strongly recommend you do not spill any brake cleaners or fluids on your calipers to prevent damage to the finish. Special tools are made to assist you in bleeding your calipers and not spill fluid onto the finish. SMG will not cover any fluid damage to powder coated items.
Replacement Products:
Items to be replaced by SMG will need to meet the same requirements as Returned Products. Items must be returned with original packaging, parts, and paperwork. Items to be replaced by SMG will be shipped once the returned product is received and processed.
NOTE: If a replacement item(s) is needed immediately, you may purchase a replacement item either online or with one of SMG’s sales representatives and return the other item later for a credit or refund (standard return policies above may apply).
If a new replacement order is placed online, please include a note in the order notes during checkout. Once the replacement item is received SMG will inspect and process any credits deemed necessary.
Damaged Shipments & Partially Missing Items:
Unfortunately, there are times when Items will show up Damaged or Partially Missing due to mishandling in shipment transit or by mistake. SMG requires that all items are inspected by the receiver to verify damage and to report the damaged items or packages to SMG immediately within 48 hours of delivery. SMG will not be held responsible for items that are not reported within the 48 hour period so we may file a claim if necessary with the shipping carrier (USPS, UPS, FedEx, etc). NOTE: In some cases the customer may be required to submit a photo of the damaged shipping box and/or items to verify the damaged with the shipping carrier or manufacturer.
Shipping Insurance:
By Default SMG DOES NOT insure packages. All Items we ship are properly packaged and protected, however in rare instances packages do get damaged or lost by the carrier. Once SMG hands packages off to the carrier, our liability ends and theirs begins. Most carriers however have $100 claim limit unless their costly insurance is purchased at your expense at the time of item purchase
SMG offers optional shipping protection through ShipTection. You can purchase protection at checkout, subject to the applicable coverage terms, exclusions, and claim requirements. If you opt out of the optional shipping insurance above, understand SMG will not be liable for lost in transit, stolen nor damaged packages. By purchasing with us, you the customer agrees to this policy. To file a claim, visit ShipTection’s claim page and follow the instructions for your coverage.
WARRANTY POLICY
SMG branded products
Will be supported and warranted to the original purchaser only. Items resold, or installed previously on a vehicle you may have purchased, do not qualify for any warranty nor product support.
SMG Warranties our Flex Fuel systems for a period od 1 year from date of recorded sale to the original purchaser, if you are the original purchaser, this includes the GM Continental sensor.
SMG Warranties our Aux fuel and Big Boy fuel systems for a period one year from date of delivery if, professionally installed and documented (SMG does provide nor warrant if you cannot find adequate tuning support for these high performance items).
SMG Brake and suspensions are warranted against manufacturer defect only, Brakes are a wear item, and replacement parts are available for purchase should you need them.
Due to the nature of Powder Coating and Cerakote SMG does not warrant the finish beyond the initial delivery of the product to you. If your coated product arrives damaged, or the finish looks to have flaws, you will be respoonsible to notify use within 24 hours of package delivery. SMG will not be liable for any finish concerns after that time period.
While Durable these coatings are not immune to damage from improper care, neglect or nor chemical damage. Cleaning and care for your coated products finish should be no more than a mild detergent, heavy chemical cleaners can discolor and weaken the finish and are not recommended. Items such brake calipers can be quickly damaged by exposing the finish to brake fluids, it is strongly recommended you use proper care and tools to ensure brake fluid does not contact your calipers finish. SMG will not cover any damage to caliper finishes from exposure to brake fluids
*SMG at its discretion may require you to send in your parts for testing and inspection prior to any warranty coverage. Repair order documentation and approved shipping to SMG will be required prior to any warranty claim. SMG at its discretion may provide you a shipping label to send your item in for inspection or repair.
3rd Party Item Warranty
Due to the nature of performance parts and vast differences in manufacturer warranty and support processes, SMG does not process nor assist in 3rd party Warranty replacements, exchanges nor service of any non-SMG branded products. ALL 3rd party items will need to be sent directly to the Manufacturer for Warranty Service (by you the customer). If you need a copy of your purchase or invoice for warranty claim or service, you will be able to view your historical receipts in your account on our site. If you are not able to find them, email us for a pdf copy via email.
Non-Returnable Items:
The following list while comprehensive may be subject to change without notice, should you have an item not listed here or addressed anywhere else on our pages, please contact us for how we would process a return.
The items below are considered NON-RETURNABLE, if found defective, contact SMG for available remedies or options.
- HPTuners products, nGauge, Mpvi*, Credits, etc.
- SCT Tuning Products or other tuning products as they are added to our sites
- Custom Ordered Hoods, Carbon fiber/fiberglass/composite body parts and accessories. If your part arrives damaged, there are processes in place to get a replacement. Always inspect package contents immediately as you only have a 48 hour window to make a shipping damage claim.
- Custom Painted, powder coated, apparel or anything not “standard” from the manufacturer.
- Installed parts (of any type). Warrantied issues; do not qualify for a refund, they will be replaced/repaired or exchanged per the manufacturers policy.
- Electrical items ie: switches, sensors, harnesses, injectors. Unless factory sealed. Standard return policies above still apply.
- Wheels/tires, we do not typically stock tires or wheels so we ship those direct from the manufacturer, due to the large cost in shipping and item cost most manufacturers do not allow returns either. Please be sure you ordered what you want before you complete your purchase. In the event of a shipping error, please contact us for remedies
- Lift Kits and associated components, due to the bulk nature and extreme weight associated with these items, no returns will be accepted on lift kits from any manufacturer. If you have a product issue, please contact the manufacturer directly.
- Any Item that arrived via truck freight.
SMG reserves the right to modify and adjust these policies at any time.