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Refund policy

 

SMG Speed Shop – Refund & Return Policy

By purchasing from SMG Speed Shop, you agree to the following terms. These policies are binding, non-negotiable, and subject to change without notice.

1. Return Window & Authorization

  • Returns are accepted within 15 days of delivery on eligible items only

  • Return Authorization (RMA) is required before sending anything back

  • Unauthorized returns will be refused or returned at the customer’s expense

To request an RMA:
📧 returns@smgspeed.com

2. Return Eligibility Requirements

To qualify for a return, items must be:

  • Brand new, unused, and uninstalled

  • In original packaging, clean and undamaged

  • Complete with all parts, hardware, and documentation

All returns are inspected upon receipt.

Items that do not meet these conditions may be:

  • Rejected

  • Subject to increased restocking fees

  • Returned at the customer’s expense

3. Non-Returnable Items

The following items are final sale and not eligible for return:

  • Installed, test-fit, or modified parts

  • Fuel system components (pumps, injectors, flex fuel kits, rails, lines, regulators, controllers, etc.)

  • Electrical/electronic components (harnesses, sensors, modules, controllers, switches, etc.)

  • Custom, made-to-order, or special-order items

  • Body panels and freight-shipped items (hoods, bumpers, etc.)

  • Wheels and tires once mounted or installed

  • Tuning devices and programmers (HP Tuners, SCT, Bully Dog, etc.)

  • Open-box or clearance items

  • Any item marked non-returnable or final sale on the product page

No exceptions.

4. Restocking Fees & Deductions

All approved returns are subject to:

  • Minimum 20% restocking fee (up to 30% depending on manufacturer)

  • Deduction of all original shipping costs, including “free shipping” promotions

  • Any vendor-imposed fees passed through in full

Returns that arrive:

  • Damaged

  • Incomplete

  • Improperly packaged

May be:

  • Refused

  • Subject to additional fees

5. Return Shipping Responsibility

  • Customers are responsible for all return shipping costs

  • Returns must be properly packaged and insured

  • Damage during return transit is the customer’s responsibility

6. Order Cancellations

  • Orders are processed quickly and may not be cancelable once in progress

  • If an order is:

    • In processing

    • Packed or labeled

    • Submitted to a vendor

Cancellation may not be possible

If cancellation is not possible:

  • The order will proceed

  • Standard return policy applies

Additional terms:

  • Vendor cancellation fees will be passed on

  • Shipping costs are non-refundable

  • Special Order Orders Tagged with Special Order identifiers may have a cancellation fee imposed from the manufacturer to cancel depending on their policies. Check with our representative to see if this applies to your special order.

  • Sales rep orders carry a minimum 10% cancellation fee

  • Custom or made-to-order items cannot be canceled once production begins

If approved:

  • Refunds may be issued as store credit only

7. Refund Processing

  • Refunds are issued after return inspection and approval

  • Processing time: 7–10 business days (bank-dependent)

  • All applicable fees and deductions are applied before refund

SMG Speed Shop does not control bank processing times

8. Shipping, Loss & Damage Claims

All items are inspected prior to shipment.

  • Carrier default coverage is typically $100

  • Additional protection is optional at checkout via Route® Shipping Protection

If Route® is purchased:

If Route® is not purchased:

  • Customer assumes all risk beyond carrier default coverage

Claims must be reported within 48 hours of delivery

9. Freight & Oversized Item Shipping Errors

Some oversized items require freight shipping.

If incorrect shipping rates are calculated due to system limitations:

  • We will contact you with the correct freight cost

  • You may:

    • Approve updated shipping

    • Cancel for a full refund

Orders with invalid shipping rates are not honored as-is

10. Pricing Errors

Pricing is maintained through automated vendor and distributor feeds.

  • Errors may occur

  • Incorrectly priced orders may be canceled at our discretion

  • We do not honor pricing errors

If canceled:

  • A full refund will be issued

  • The listing will be corrected

11. Product Availability

  • We do not display live inventory counts

  • Product listings do not guarantee availability

  • Items are sourced from multiple warehouses and vendors

If an item is unavailable:

  • The order will be canceled

  • A full refund will be issued

12. Fitment Responsibility

  • Fitment information is provided as a guide only

  • Customers are responsible for verifying compatibility before purchase

Incorrect orders do not qualify as an error on our part

13. Warranty & Defective Items

SMG-Branded Products:

Covered under SMG warranty terms

Third-Party Products:

  • Warranty claims must be handled directly with the manufacturer

  • SMG does not process or approve third-party warranty claims

We do not:

  • Test third-party products for defects

  • Provide labor reimbursement

  • Cover installation or related costs

14. Installation & Use

  • Professional installation is strongly recommended

  • Improper installation voids eligibility for return or claim

SMG is not responsible for:

  • Installation errors

  • Vehicle damage

  • Labor or downtime costs

15. Refused Shipments

  • Refused deliveries are treated as returns

  • All applicable shipping costs and restocking fees apply

16. Address Accuracy

Customers are responsible for providing accurate shipping information.

Orders delivered to incorrect addresses due to customer error are not eligible for replacement or refund.

17. Abuse, Disputes & Refusal of Service

We reserve the right to:

  • Cancel orders at any time

  • Refuse service

  • Deny future transactions

This includes, but is not limited to:

  • Abusive or unreasonable behavior

  • Fraud risk or chargeback abuse

18. Final Terms

  • All policies are binding and non-negotiable

  • All policies are subject to change without notice

  • Placing an order confirms acceptance of these terms

Questions

📧 returns@smgspeed.com

End

 

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